Contact Information

Hours of Operation:

    • Member Services: 8am –  8pm LOCAL TIME, 7 days a week from October 1st – March 31st, 5 days a week from April 1st – September 30th
        • Note: Member Services is closed on the following Holidays: Memorial Day, Independence Day, Thanksgiving, and Christmas
    • Provider Services: 8am – 6pm LOCAL TIME
    • Utilization Management: 8am – 8pm LOCAL TIME, 7 days a week

For Deaf or Hard of Hearing customers, please dial 711. For language services, please request while on the line with an agent.

When calling Provider Services, first select option #2.

General Provider Inquiries

Provider Portal (Prior Authorizations)

EZ-Net Portal (Check Status of a Claim or Eligibility)

Claims Helpdesk

  • Phone: 1-844-206-1205 (TTY 711)
  • Mailing Address: KeyCare Advantage
    Attn: Claims Dept
    PO Box 6510
    Glen Allen, VA 23058-6510

Utilization Management

Navitus Pharmacy Helpdesk

Network Support

SSI Claimsnet Customer Support

Compliance

  • Hotline:1-844-317-9059 (toll free)
  • Fax:1-833-572-2367
  • General Email: compliance@keycareadvantage.com
  • Mailing Address: KeyCare Advantage Compliance Dept.
  • 8028 Ritchie Highway Suite 210
    Pasadena, MD

When calling Member Services, first select option #1.

Member Inquiries + Enrollment Services

Compliance

  • Hotline:1-844-317-9059 (toll free)
  • Fax:1-833-572-2367
  • General Email: compliance@keycareadvantage.com
  • Mailing Address: KeyCare Advantage Compliance Dept.
  • 8028 Ritchie Highway Suite 210
    Pasadena, MD

Appeals and Grievances

  • Phone: 1-844-206-1205 (TTY 711)
  • Fax:  1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials.

Medicare

  • URL:  www.medicare.gov
  • Phone:                           1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

  • Phone: 1-844-206-1205 (TTY 711)
  • Email: privacynotice@keycareadvantage.com
  • Mailing Address: KeyCare Advantage
    Attn: Compliance Department
    PO Box 6510
    Glen Allen, VA 23058-6510

Speak With an Agent

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