Quality

We strive to meet the highest quality and safety standards.

KeyCare Advantage (HMO I-SNP) from KeyCare Advantage is designed to meet the needs of our members in collaboration with health care partners. We strive to meet the highest quality and safety standards while ensuring efficient and cost-effective care is delivered.

We follow CMS requirements, health plan standards developed by URAC, and HEDIS measure standards developed by the National Committee for Quality Assurance (NCQA) as a guide to support optimal care for members.

Collaboration with providers is key to ensuring a quality health care experience for enrolled members. Quality program objectives include:

  • Improving the health status of KeyCare Advantage Members.
  • Ensuring access to high quality and safe health care services in the KeyCare Advantage service area.

For more information about the KeyCare Advantage Quality program, please call Member Services at 1-844-206-1205 (TTY 711). Calls to this number are free.